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FAQs

PRODUCTS & SERVICES

Absolutely! Send us an e-mail at hello@casafelix.com and we’ll assist.

They are available online and can be found here.

The design and production are both handled in-house.

All our Collections are printed on 100% cotton paper. Our double-weight stationery is crafted on heavy-weight 640 gsm paper. Our single-weight stationery is crafted on 320 gsm paper.

Our colored papers are chlorine-free and FSC certified. Our double-weight colorblock-stationery is crafted on heavy-weight 700 gsm paper. Our single-weight stationery is crafted on 350 gsm paper.

All our papers are acid free hence their archival quality. Your paper goods will look as beautiful in fifty years as they do today

ORDERS, SHIPPING & RETURNS

Absolutely! Upon checking out, there will be a summary of your order and any text you wish to include for semi-custom orders.

If you have just submitted an order and you realize you’ve made a spelling mistake or chose the wrong product to purchase, there is still time to make changes. Please e-mail us at hello@casafelix.com to get this resolved.

We will always try our best to assist with any last minute amendments or cancellations; however, we are not able to guarantee cancellations or changes on semi-custom or custom orders that have been sent to production.

If you would like to return any items, please e-mail us at hello@casafelix.com and we will be happy to replace a product or issue a refund on our ready-made products as long as it is returned unused and in perfect condition.

Returns should be made within 15 days of your receipt. Returns
made outside of the 15 day timeframe will be considered for an exchange or credit.

Since semi-custom and custom orders are personalized, we are
unable to offer returns or refunds.

We currently ship to the US, but we want to hear from you. If you would like an order shipped outside of the US, please send us a note at hello@casafelix.com and we can arrange that together!

Bespoke designs entail a more detailed process. Production and timeline vary per project, but we can discuss further! Shoot us a note at hello@casafelix.com

We try our absolute best to assist all of our clients even when they’re on a time crunch. This is on a case by case basis due to the high volume of orders we receive at certain times. Please send us an e-mail at hello@casafelix.com with the subject line RUSH and we’ll let you know as soon as possible if we can fulfill that order!

CUSTOMIZING

Our ready-made collections can be completely personalized. Each product offers different options that range from adding your own text, modifying the paper weight, requesting hand calligraphy and/or different printing methods. Our team will e-mail you within 1-2 business days with a proof for review before sending them into production.

BESPOKE

We love to work on projects that are completely authentic to you and your story. Send us a note at hello@casafelix.com with further details and please include the date of your event.

WEDDINGS & SPECIAL EVENTS

One invitation per household is common, but we highly recommend to order 10-15 extra invitations in case your guest list increases and you’d like to keep a few as family heirlooms.

We’ll gladly send you samples, but we’d love to hear more of your story to ensure it’s a curated selection with what you’re seeking. Please e-mail us at hello@casafelix.com and we’ll assist!

Your Save the Dates should be sent 6-8 months prior to your wedding. If you are having a destination wedding, we suggest your guests receive the wedding invitations 8-10 weeks prior to the wedding day and for local weddings, 6-8 weeks prior to the big day!

NEED HELP? We are here for you: hello@casafelix.com