FAQs

WEDDINGS

Our wedding suites include a main Invitation Card, a Special Events Card (perfect for a welcome party, rehearsal dinner, or any pre- or post-wedding event), an RSVP Card designed for online RSVPs, and a hand-lined A9 envelope. If you prefer a mailed RSVP, we can provide an additional RSVP envelope upon request. Have other special requests? Just let us know—we’re excited to collaborate and bring your vision to life!

Absolutely! Each collection includes everything you need—before the wedding with Save the Dates and invitations, during the wedding with items like menus, place cards, and escort cards, and after the wedding with thank you cards and stationery. This way, your wedding story is beautifully cohesive from start to finish, creating a truly unforgettable experience.

For local weddings, send Save the Dates 6-9 months before the wedding and invitations 6-8 weeks before the wedding. For international weddings, send Save the Dates 10-12 months in advance and invitations 12 weeks before the wedding.

You'll receive your proofs within 2-3 days of placing your order, and once approved, your invitations will ship within 2 weeks. We offer standard and expedited shipping options at checkout. If you're on a tight timeline, please reach out to us at hello@casafelix.com—we’ll do our best to accommodate your needs on a case-by-case basis.

Typically, one invitation per household is sufficient. We recommend ordering 10-15 extra invitations to account for any last-minute additions to your guest list or to keep as cherished mementos.

Once you place your order, a dedicated concierge will reach out to you within one business day to collect your text and font choices. Your concierge will guide you through every step, answer any questions, and provide a form where you can enter all the details for your Wedding Suite. We’ll include examples and tips to make it simple, ensuring everything is just right before we begin designing!

Definitely! We can personalize envelopes for an additional fee. Please email us and we will guide you through the process.

Yes, we do! While our online invitations come with typesetting in a digital font, we’re happy to offer calligraphy services if you prefer. Just contact us to explore options and pricing.

We’d love to send you a sample set to make sure the invitations meet your expectations. Just reach out to us, and we’ll arrange a selection.

PERSONALIZATION & DESIGN

Our semi-custom service lets you personalize our off-the-shelf products with your own text. Here’s how it works:

  1. First, click on the "Option: Add your own text" box, then the "Personalize" button will appear underneath (replacing the "Add to Cart" button).
  2. From there, you can choose your font style using the mock-ups we provide on the website. While these mock-ups don’t offer a live preview of your text, that’s because we take the time to custom-create each one ourselves to ensure it looks perfect.
  3. Once you place your order, we’ll craft your mock-up with your personalized text and send it to you via email within 2-3 business days for your review. You’ll have one round of revisions to make sure everything is just right before we print.

Absolutely! You can choose your preferred font style in our website’s personalization portal. Please note that while the website mock-up shows the available font styles, it doesn’t offer a live preview of your specific text. Once your order is placed, we’ll email you the final design, and we offer one round of changes to make sure it’s just right.

To ensure your design looks its best, we recommend keeping your text close to what’s shown in the mock-up. While less text always works beautifully, adding too much may require us to reduce the font size, which can make the design feel crowded and harder to read.

For our semi-custom service, we include one round of revisions to make sure your stationery is just right. For bespoke projects, you’ll have two rounds of revisions included. And of course, if you need more changes beyond that, we’re here to help make everything just how you envision it!

We understand that sometimes adjustments are needed. If you need to make changes after placing your order, please reach out to us as soon as possible and we’ll our best to accommodate your requests. If changes are needed after you’ve received the email mock-up, we’ll work with you to finalize the design.

All products except gift tags and gift enclosure cards are available for personalization. However, if you have something special in mind for those items, just let us know—we’ll work with you to bring your vision to life.
Additionally, we can add return addresses to envelopes, though this option isn’t available on the website. Simply email us with your order number, and we’ll take it from there!

Absolutely! Our products are designed to be versatile. For example, we've personalized gift enclosure cards to serve as escort cards, with the name on the envelope and the table number on the card inside. We've also repurposed stationery cards as table numbers and place cards as labels. The options are endless! Just email us, and we’ll work together to bring your vision to life.

We handle all the printing ourselves to ensure the highest quality and craftsmanship.

ALL PRODUCTS & SERVICES

We offer three options: ready-made products, which are the off-the-shelf items available on our website; semi-custom Designs, where you can Personalize these products with your own text; and bespoke services, which involve creating fully custom designs that tell your unique story and vision exactly how you want it.

Absolutely! We love bringing unique stories to life through bespoke designs. Share the details of your project with us at hello@casafelix.com, and we’ll collaborate to create something truly special.

Our semi-custom service lets you personalize our products with your own text. Here’s how it works:

  1. First, click on the "Option: Add your own text" box, then the "Personalize" button will appear underneath (replacing the "Add to Cart" button).
  2. From there, you can choose your font style using the mock-ups we provide on the website. While these mock-ups don’t offer a live preview of your text, that’s because we take the time to custom-create each one ourselves to ensure it looks perfect.
  3. Once you place your order, we’ll craft your mock-up with your personalized text and send it to you via email within 2-3 business days for your review. You’ll have one round of revisions to make sure everything is just right before we print.

We’re all about luxury and sustainability. Our products are crafted on a lush, 324 gsm paper with a beautiful eggshell finish. Plus, it's environmentally friendly—FSC Certified, Green-e Certified, and made with renewable energy. Our colored papers are chlorine-free, lignin-free, and also FSC certified. And because they’re acid-free, your paper goods will stay
beautiful for years to come.

For our online products, we use top-notch digital printing that brings out vibrant colors and sharp details every time. But if you’re dreaming up something special for your bespoke project, we offer a range of specialty printing techniques like letterpress, die-cutting, and engraving. Just let us know what you’re thinking!

Yes, you’ll find our Casa Felix logo on the back along with a small design detail that complements the front design.

All our orders come beautifully packaged in our keepsake signature boxes, tied with a ribbon—perfect for gifting. We’d be delighted to include a handwritten note for you as well. Just email us the details, and we’ll take care of the rest!

ONLINE ORDERS & SHIPPING

Placing an order is simple! You can do so directly through our website. For custom or bulk orders, feel free to contact us at hello@casafelix.com, and we’ll assist you with the process.

Yes, absolutely! You’ll receive a detailed summary of your order at checkout, including any personalized text for semi-custom designs. After your purchase, we’ll send you a final mock-up via email for your approval before printing begins.

We’d be delighted to send you a curated selection of samples. Simply contact us to discuss your needs, and we’ll ensure the samples match what you’re looking for.

Ready-Made: 1-2 business days
Semi-Custom: 1-2 weeks after final proof approval
Bespoke: Typically, around 10 weeks, but the timeline may vary depending on the project. Please contact us for more details!

We strive to meet your needs, even on a tight timeline. If you’re in a rush, please email us with the subject line RUSH, and we’ll do our best to accommodate your request based on our current workload.

We currently ship within the US, but we’re more than happy to discuss international shipping options with you. Just reach out to us, and we’ll work together to make it happen.

RETURNS & CANCELLATIONS

Yes, of course! If your order has not yet shipped, we can cancel your order and provide you with a full refund. Just email at hello@casafelix.com as soon as possible.

Due to the delicate nature of our items and the custom nature of many of our orders, we are unable to accept returns on our products.

Your satisfaction is our priority. If your order arrives damaged or incorrect, please contact us immediately. We’ll work quickly to resolve the issue by replacing the item or issuing a refund.

PRICING & POLICIES

Yes, we offer discounts on large orders. Please contact us for pricing details, and we’ll be happy to provide a quote.

We accept all major credit cards, PayPal, ApplePay, Shop Pay and Google Pay making it as easy and convenient for you as possible to complete your purchase.

NEED HELP? We are here for you: hello@casafelix.com

@MICASAFELIX to bring some whimsy to your life